Terms & Conditions

This website is owned and operated by JOSH GOOT PTY LTD (ABN 88 129 449 565), trading as JOSH GOOT.

The JOSH GOOT ("JOSH GOOT" "we" "us") website(s) (our "Site" or "Sites") and related services are available to you in accordance with the terms and conditions set out below.

By using this website you agree to be bound by these terms and conditions. We reserve the right to alter and change these terms and conditions which will be effective immediately upon publication on this website.

FAQs

What countries does JOSH GOOT ship to?

We ship to most countries worldwide. Please contact customer service if you'd like to know if we ship to you.

What payment methods can I use?

We accept all major credit cards such as Visa, Mastercard, American Express, Diners and Paypal.

How can I track my order?

Once your order has been dispatched, you will be emailed your tracking information and instructions on how to track your order. If you are unable to access this email or did not receive it, please contact customer service who will be able to provide you with this information.

How can I log in or create an account? 

To create an account, click here.
To log into your account, click here.

What if an item is out of stock?

If you are interested in an item which is currently out of stock on our website in your desired size, we may be able to source this product. Please contact customer service or click 'enquire' on the product page with your interest.

How can I pre-order items?

If a product is available for pre-order, it will be listed on the product page along with the estimated delivery month(s). Please be advised that payment in full is required for online pre-orders only and you will be kept updated in regards to delivery. If you are interested in part payments, you may pre-order through our store via phone +61 2 9356 2233 or email shop@joshgoot.com with a 50% deposit. Balance payment(s) can be made when the product arrives in store. All delivery dates are estimations and you will be notified if they are delayed.

For your convenience, JOSH GOOT offers a full refund for online pre-order payments ONLY.

How can I register to receive updates?

To receive updates on the new collections, collaborations and exclusives from JOSH GOOT, please subscribe here.

Shipping

Australian Orders

All orders shipped within Australia will be sent via Australia Post eParcel service with a flat rate fee of $10.00 AUD. Once your order is placed, it can take up 24-48 hours to be processed. Once processed, it will be shipped the following business day. Delivery can take between 1 - 5 business days depending on your location. Please note that no orders will be processed on Friday evening, Saturday or Sunday.

Josh Goot orders require signature upon delivery. If no-one is at attendance at your address at the time of delivery, your parcel will be taken to your local post office for collection. Australia Post deliveries occur between 9am - 5pm Monday to Friday.

International Orders

All international orders will be shipped via Express Post service with a fixed rate fee of $35.00 AUD. Once your order is placed, it can take up to 24-48 hours to be processed. Delivery will take place within 1 - 10 business days of your order being dispatched.

All delivery time frames are estimations and we cannot be held accountable for any delays if your parcel is subject to import and/or custom clearance procedures. We cannot influence the release of an item once it is in customs due to their own independent processes and procedures. 

Taxes and Duties

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

 

Tracking

Once your order has been despatched, you will be notified via email with your tracking number and information on how to track your order. Please allow 24 - 48 hours for your tracking information to become available.

Returns & Exchanges

Our returns and exchanges policy is only applicable to products purchased from the online store. Please refer to our return guidelines below:

  1. All items must be returned in an unwashed, unused, unworn and unaltered condition with all swing tags still attached.
  2. We will happily accept returns and exchanges on goods returned to JOSH GOOT within 14 business days of receipt.  
  3. You must advise JOSH GOOT customer service within 7 days of receipt prior to returning your item.

If you wish to return an item purchased from our online store, please contact customer service for instructions on how to return your item.

You are responsible for safely packaging your return so it is received undamaged during transit. 

Items will be checked and approved for a return or exchange once received. JOSH GOOT reserves the right to deny approval of customers returns if they do not meet our returns policy requirements.

We offer full refunds for all full priced items, including pre-orders, purchased online only.

If you receive a product which you believe is faulty, please contact customer service immediately. 

Credit notes are strictly valid for a six month period. All unused credit after this period will be forfeited.

All exchanges are subject to product availability however we will endeavor to replace any unsuitable items to the best of our ability. 

We do not offer refund or store credit for SALE items, however we will happily exchange items which meet our online returns policy requirements IF the product is available at time of exchange.

Unfortunately we cannot refund duties, taxes or shipping charges.

 

All JOSH GOOT garments have specific and particular care instructions. These instructions can be found on the care label inside the garment. If you are unsure or require further assistance, please do not hesitate to contact customer service at shop@joshgoot.com or phone us on +61 2 9356 2233

Privacy

JOSH GOOT is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

JOSH GOOT uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from JOSH GOOT only last while you’re browsing our website. We do not store persistent cookies on your computer.

Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

This Privacy Statement assures that your personal information is kept strictly confidential and at no point will we rent or sell this information. By using this website, you are agreeing to these privacy terms.

To register or purchase JOSH GOOT online, we will require your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. We will never share or sell this information.

Please note that we may use your contact details to inform you of the latest arrivals and sale events. If you would prefer not to receive these updates, please email customerservice@joshgoot.com.

Security

When purchasing from JOSH GOOT your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

We do not record your credit card details. If you have any questions regarding our privacy policy, please contact us.